Future of Quality – Part 1

As a quality practitioner for more than 10 years and being a theorist, the million-dollar question to me is ‘What is the future of quality?’. Dave Watkins wrote:

“In 50 Words Or Less
• The quality management system lags behind evolving concepts of organizational excellence.
• The quality function needs to focus on deliverables and their contribution to value.
• Quality, as a management system objective, is really excellence and must characterize the enterprise as a whole, not just its products or services.

To be effective in this context, the QMS must morph into a business management system (BMS).” Eureka, this is it! BMS is not a term for another best practice. (… to be continued)


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